
Frequently Asked Questions:
All You Need to Know for a Great Ride! 🚴♂️🌞
💳 What payment methods do you accept?
We accept Cash, Debit, Visa, and MasterCard.
🎁 Do you offer gift cards?
Not at this time — but stay tuned! We may offer them in the future.
🪪 What ID do I need to rent a bike?
We require a valid ID to be held during your rental.
Accepted IDs include:
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Driver’s License
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Citizenship Card
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Ontario Health Card
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Passport
One ID per family or group is fine.
If you're renting as a group, we just need one person to leave their ID and take responsibility for all equipment.
🔒 Do you have storage lockers?
Public lockers are available right beside our shop, provided by the City of Toronto.
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Cost: $2 per locker (coin-operated).
We’re happy to hold onto large items like strollers and wheelchairs while you ride —
but please note, we’re not responsible for lost or missing items.
🛠️ What if I damage the bike or equipment?
All bikes and equipment are checked before each rental.
We ask that everything be returned in the same condition.
Any damage or loss will be the renter’s responsibility.
📅 Can I reserve a bike?
We operate on a first come, first served basis — no reservations needed!
We have a large inventory, so even if there’s a short wait, it usually goes quickly.
🚲 Can I choose which bike I get?
All our bikes are similar.
We’ll match you with a bike that's sized right for your height to keep your ride comfortable and fun.
🚶 How far is the walk to your shop from the ferry?
It’s a scenic 10-minute walk along the beach from the Centre Island Ferry Dock.
Maps are available when you arrive!
🛡️ Are helmets required?
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Riders under 18 years old must wear a helmet by law.
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We provide helmets free of charge for all ages.
🔄 Where do I return the bikes?
Please return all equipment to Toronto Island Bicycle Rental — the same place you rented it from.
We kindly ask you to return your bikes on time (with a 5-minute grace period) to avoid late fees.
🧺 Do your bikes have baskets?
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Single bikes and tandems: No baskets.
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Quadricycles: Yes! Both 2-seater and 4-seater quadricycles have a front carrier that can hold up to 20 kg (45 lbs)— perfect for bags and picnic supplies.
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👶 Do you rent strollers or wagons?
We do not rent strollers or wagons.
📬 Still Have Questions?
Feel free to email us or visit our shop — we’re happy to help!